Steam has changed its policy on DLC content and season passes, so now players are entitled to proper compensation if future plans fall through: ‘Customers will be offered a refund for the value of unreleased DLC’

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Elie Gould

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There’s been a significant change as to how Steam will require games to advertise expansion packs or DLCs on the platform. The new guidelines clearly spell out what can be classified as new extra content and how publishers and developers should handle this future content to ensure that it actually benefits customers.

“By offering a Season Pass, you are promising future content,” the guidelines say. “In the process of launching a Season Pass, you will be asked to commit to a launch time for each content release in the Season Pass. That launch timing is a commitment to both customers and Steam. If you aren’t ready to clearly communicate about the content included in each DLC AND when each DLC will be ready for launch, you shouldn’t offer a Season Pass on Steam.”

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